Refund policy

Return and Refund Policy

Last updated: AUG 22, 2026

Thank you for shopping at Stickericon. We want you to be satisfied with your purchase. Please review this policy before requesting a return, exchange, order cancellation, or refund.

1. Return Window

Unless otherwise stated in this policy or required by applicable law, you may request a return within 30 calendar days after the date your order is marked as delivered by the carrier.

To begin a return, please contact us at info@stickericon.com within the applicable return period. Items returned without prior authorization may not be accepted or correctly processed.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused, uninstalled, unaltered, and undamaged;

• Be in the same condition in which it was received;

• Include its original packaging, labels, accessories, manuals, gifts, and all other included materials;

• Be accompanied by a valid order number or proof of purchase;

• Be returned within the applicable return period.

3. Non-Returnable Items

To the extent permitted by applicable law, the following items are not eligible for change-of-mind returns:

• Personalized, custom-made, printed, engraved, cut-to-size, programmed, or made-to-order products;

• Gift cards, prepaid cards, or stored-value products;

• Digital downloads or delivered software licenses;

• Used, installed, modified, altered, or damaged products;

• Sealed products that are not suitable for return once opened for health, hygiene, or safety reasons;

• Clearance items clearly marked “Final Sale” or “Non-Returnable”;

• Hazardous materials, flammable goods, or products subject to special shipping restrictions;

• Any other products that may be excluded from returns under applicable law.

These exclusions do not limit any mandatory rights you may have in relation to defective, damaged, misdescribed, or non-conforming products.

4. How to Request a Return

To request a return, email info@stickericon.com and provide:

• Your order ID;

• The purchaser’s name and order email address;

• The name and quantity of the item you wish to return;

• The reason for the return;

• The current condition of the item;

• Clear photographs or videos if the item is damaged, defective, incorrect, or incomplete.

If your request is approved, we will provide return authorization instructions and the correct return address.

Do not send a return to the address shown on the original shipping label unless we specifically confirm that it is an authorized return address.

After receiving return authorization, please ship the item within 7 calendar days and retain the tracking number and shipping receipt.

5. Return Shipping Costs

If the return is caused by a change of mind, ordering error, incorrect size or specification selected by the customer, or the item no longer being required, the customer is responsible for the return shipping costs and any applicable customs or import charges.

If we confirm that an item is defective, damaged in transit, incorrectly supplied, or missing from the order, Stickericon will cover reasonable return shipping costs or provide an appropriate solution, such as:

• A prepaid return label;

• A replacement product;

• Replacement components;

• Repair, where appropriate;

• A full or partial refund.

Expedited shipping, cash-on-delivery shipping, or other costs incurred without our prior approval may not be reimbursed.

6. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact info@stickericon.com as soon as possible.

To help us investigate the issue and submit a carrier claim, we recommend providing the following within 48 hours of delivery:

• Photographs of the outer packaging;

• A photograph of the shipping label;

• Photographs of the product and affected areas;

• An unboxing video, if available;

• Your order number and a description of the issue.

Failure to contact us within 48 hours does not automatically waive any rights that cannot legally be waived, but it may affect our ability to investigate the issue with the carrier.

7. Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method within 5 business days. Your bank, credit card company, or payment provider may require an additional 5–10 business days to post the refund to your account.

Unless the return results from a defective, damaged, incorrect, or misdescribed item, original shipping charges, expedited shipping charges, customs duties, import taxes, and other costs already incurred are generally non-refundable, except where required by applicable law.

If your refund has not appeared after the expected processing period, please contact your bank or payment provider first. If the issue remains unresolved, contact us at info@stickericon.com.

8. Exchanges

If you wish to exchange an item for a different design, size, specification, or color, we recommend returning the original item and placing a new order.

For incorrect, damaged, or confirmed defective items, we may offer a replacement, replacement components, repair, store credit, or refund depending on availability and the circumstances.

9. Order Cancellations

You may request cancellation within 24 hours after placing your order, provided that the order has not been fulfilled, produced, customized, packed, or shipped.

To request cancellation, email info@stickericon.com as soon as possible and include “Order Cancellation” and your order number in the subject line.

Submitting a cancellation request does not guarantee that the order can be cancelled. If the order has already entered production, customization, fulfillment, packing, or shipping, cancellation may no longer be possible.

Orders that have already shipped must be handled under the standard return procedure.

If we successfully cancel a paid order, the refund will be issued to the original payment method. Processing times depend on the relevant bank or payment provider.

Personalized, customized, printed, cut-to-size, or made-to-order products may not be cancelled after production has started.

10. Statutory Consumer Rights

If the consumer protection laws applicable in your location provide a statutory withdrawal right, cooling-off period, legal warranty, or other mandatory rights, those rights will continue to apply.

Nothing in this policy limits or excludes any consumer right that cannot legally be limited or excluded.

11. Contact Us

For questions about returns, exchanges, cancellations, or refunds, contact:

Store name: Stickericon
Email: info@stickericon.com
Website: www.stickericon.com
Customer service hours: 9:00-17:00 UTC+8