Shipping policy
Shipping Policy
Last updated: AUG 22,2026
This Shipping Policy applies to orders placed through www.stickericon.com.
Please review the product page, checkout information, and this policy before placing an order.
1. Shipping Destinations
We currently ship to the following countries and regions:
The United States, Canada, the United Kingdom, select EU countries, and Australia, etc.
Some remote areas, military addresses, post office boxes, sanctioned regions, or addresses outside carrier service areas may not be eligible for delivery.
The availability of a country at checkout does not guarantee that every product can be legally imported or delivered there.
Customers are responsible for confirming that the products they order comply with applicable import, labeling, certification, and usage requirements in their destination.
2. Order Processing Time
In-stock orders are normally processed within 1–3 business days after payment has been successfully received.
Processing may take longer for:
• Weekends and public holidays;
• Pre-order, back-order, or out-of-stock products;
• Personalized, customized, printed, or made-to-order products;
• Large-volume or business orders;
• Orders requiring address, identity, or payment verification;
• Supply chain disruptions or events outside our reasonable control.
Products with different estimated dispatch dates may be shipped separately.
Processing time refers to the time required before an order leaves our facility. It does not include carrier transit time or customs clearance.
3. Estimated Delivery Times
Estimated transit times are:
• United States: 7–20 business days;
• Canada: 7–20 business days;
• United Kingdom: 7–20 business days;
• European Union: 7–20 business days;
• Australia: 7–20 business days;
• Other supported destinations: 10–25 business days.
These delivery periods are estimates and are not guaranteed delivery dates.
Customs inspections, weather, peak seasons, strikes, public emergencies, incorrect addresses, carrier delays, and other circumstances may extend delivery times.
If a product page or checkout page provides a different estimate, the most recent estimate applicable to that order will apply.
4. Shipping Charges
Shipping costs may be calculated according to:
• Destination country and postal code;
• Package weight and dimensions;
• Number of products;
• Selected shipping method;
• Fulfillment location;
• Applicable free-shipping thresholds.
The final shipping charge is displayed at checkout.
If free shipping is offered above a minimum order value, eligibility is generally calculated using the discounted product subtotal unless otherwise stated at checkout.
5. Customs Duties, Import Taxes, and Clearance Charges
Unless checkout clearly states that duties and taxes are prepaid, product prices and shipping charges do not include customs duties, import taxes, value-added taxes, brokerage fees, or clearance charges imposed by the destination country.
These charges are the responsibility of the recipient.
If a shipment is refused or returned because the customer does not pay applicable import charges, we may deduct non-refundable shipping, return shipping, customs, brokerage, and carrier costs from any refund, to the extent permitted by applicable law.
For orders specifically marked at checkout as including duties and import taxes, customers will generally not be required to pay those charges again at delivery unless customs classification, legal requirements, or order information changes.
6. Order Tracking
After your order ships, we will send a shipping confirmation email to the address used at checkout.
Tracking information may require 24–72 hours to update.
For international shipments, tracking may temporarily stop updating while the package is transferred between carriers or processed through customs.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information, including:
• Recipient name;
• Street and building number;
• Apartment, floor, or unit number;
• City, state, or province;
• Postal code;
• Country;
• Telephone number and email address.
If you need to change your address, contact info@stickericon.com as soon as possible.
We cannot guarantee that an address can be changed after the order enters production, processing, packing, or shipping.
Additional expenses caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
8. Split Shipments
An order may be sent in multiple packages due to stock availability, fulfillment location, package size, or product type.
Where available, we will provide tracking information for each package.
Customers will not normally be charged additional shipping solely because we divide an order into multiple shipments.
9. Lost, Delayed, or Marked-Delivered Shipments
If tracking has not updated for an extended period, or if a shipment is marked as delivered but cannot be found, please:
1. Check your mailbox, entrance, reception, property office, and other safe locations;
2. Ask household members, neighbors, colleagues, or building staff;
3. Contact the carrier using the tracking number;
4. Email info@stickericon.com with your order number and tracking number.
We will assist with the carrier investigation where reasonably possible.
The investigation process and timeframe depend on the carrier and destination. We may need to wait for the carrier’s investigation before issuing a replacement or refund, except where applicable law requires otherwise.
10. Damaged Packages
If your package arrives visibly damaged, please retain and photograph:
• The outer packaging;
• The shipping label;
• Internal protective materials;
• The product and damaged areas;
• An unboxing video, if available.
Contact info@stickericon.com promptly and include your order number and supporting evidence.
Keeping the packaging may be necessary for the carrier’s investigation.
11. Refused and Unclaimed Shipments
If a shipment is returned because it was refused, unclaimed, not cleared through customs, or subject to unpaid import charges, we will review the order after the returned package is received.
To the extent permitted by law, non-refundable outbound shipping, return shipping, customs duties, clearance fees, and other costs actually incurred may be deducted from the refund.
12. Restricted Products
Certain materials, liquids, batteries, magnetic products, oversized products, or other regulated goods may be subject to shipping or import restrictions.
If an item cannot be delivered using the selected shipping method, we may contact you to change the shipping method, adjust the order, or cancel and refund the affected item.
13. Contact Us
For shipping questions, contact:
Store name: Stickericon
Email: info@stickericon.com
Website: www.stickericon.com
Customer service hours: 9:00-17:00 UTC+8